To my valuable readers,
The discussion forum is now active for you to start posting. I'll regularly check the forum and will give my two cents on some topics (plus remove spam). If it's valuable to the rest of the readers, then I will summarize and post an article about the thread.
Keep the forum alive. Let yourself be heard!
When I spoke about the dress code early this year, it was pretty standard. Agents could wear casual clothing like jeans and management have to power dress as expected. I did mention that the policy should reflect the company's culture.
I've noticed that it is changing. As I cruise through the streets of Makati, Ortigas, Quezon City and Marikina during call center operational hours, I can't distinguish management from the agents anymore. I heard from colleagues that jeans is now acceptable, regardless of your rank (not unless a potential client is on site). What's interesting is seeing the "theme days" being used too often. Mind you, it wasn't even Halloween at that time. Yes, management has to follow suit to make sure they support the agents.
If it isn't what you wear, it's the make up or accessories that define call center professionals these days. It isn't a shock to see a group of people smoking outside with some kind of make up or flowers in their hair in the middle of the night. This sometimes make it more interesting and pleasant for clients, to show that the center has a "fun" environment.
Does this mean the dress code policy will be irrelevant? Let's just say management will turn a blind eye and assume it's a theme day. Besides, there are more pressing issues to take care of.
My original article, Call Center Agent: Interview Questions have been the most popular amongst my readers. Even after a year, the emails are still coming in from all parts of the world. The questions are the same. "Can you help me pass an interview? I really want to become a call center agent. Can you give me the answers to the questions? Any more questions that they can ask?"
I've collected more from several readers to add to the list. Before you go through this list, make sure you visit the first list I posted. Here are more questions.
In as much as I would like to help and provide answers to these questions, it would be awkward to do so. An interviewer is trained to detect whether your answers are accurate. If you were to use someone else's answer, you wouldn't be comfortable and confident.
Like any interview, confidence is key to passing it. This is very true for initial assessments within the industry. I mentioned this before --- "It's HOW you answer and not so much of the what.
As a side note, I help other people do mock interviews with follow up questions as practice. Drop me a note if you would like more help.
About 60% of my readers in Call Center Script contact me for job openings and different tips on how to pass exams and training to make sure they get the job. Out of the 60%, about 40% ask about home based jobs within the industry.
I'd like to help them get closer to call center companies and head hunters. So, I've opened up a new section within this blog and will post job advertisements specifically for my targeted readers. What I'd like to avoid is to cut and paste job ads from other sources, unless absolutely necessary. If it was something that most of my readers would like to see or something they are looking for (like home based jobs) then I will post it.
This is also an open invitation for companies to request their job ads to be posted here. As this is for free, I can't guarantee it will be posted unless it meets some requirements. My purpose is to make sure my readers get what they need before they hop on the next bus to go to your office or send their CV. This also ensures your time isn't wasted.
Here are the requirements:
And for our job seekers, do send me an email or place some comments to share your experience when you applied for these companies. This will help others to look out for the warning signs before they start applying.
Happy Job Hunting!
Ingenium Executive Search is in need of Customer Service Reps for a UK multinational company. The firm in need of the position is located in Tektite, Ortigas Center, Pasig City. Qualifications include:
Jam Mayer-Flores
