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<!--Generated by Squarespace Site Server v5.8.0 (http://www.squarespace.com/) on Sat, 07 Nov 2009 22:28:22 GMT--><feed xmlns="http://www.w3.org/2005/Atom" xmlns:dc="http://purl.org/dc/elements/1.1/"><title>Call Center Advice</title><subtitle>Call Center Advice</subtitle><id>http://callcenterph.squarespace.com/call-center-advice-column/</id><link rel="alternate" type="application/xhtml+xml" href="http://callcenterph.squarespace.com/call-center-advice-column/"/><link rel="self" type="application/atom+xml" href="http://callcenterph.squarespace.com/call-center-advice-column/atom.xml"/><updated>2009-10-31T10:25:02Z</updated><generator uri="http://www.squarespace.com/" version="Squarespace Site Server v5.8.0 (http://www.squarespace.com/)">Squarespace</generator><entry><title>HOW TO HANDLE ABUSIVE CUSTOMERS</title><category term="The Job Itself"/><id>http://callcenterph.squarespace.com/call-center-advice-column/2006/8/26/how-to-handle-abusive-customers.html</id><link rel="alternate" type="text/html" href="http://callcenterph.squarespace.com/call-center-advice-column/2006/8/26/how-to-handle-abusive-customers.html"/><author><name>Jam Mayer-Flores</name></author><published>2006-08-26T10:47:48Z</published><updated>2006-08-26T10:47:48Z</updated><content type="html" xml:lang="en-US"><![CDATA[<p>This post has been moved to its <a href="http://callcenterblurbs.com">new home</a>. &nbsp;You can read the <a href="http://callcenterblurbs.com/2006/08/how-to-handle-abusive-customers/">blog post here</a>.</p>]]></content></entry><entry><title>HOME BASED CSR 101</title><category term="The Job Itself"/><id>http://callcenterph.squarespace.com/call-center-advice-column/2006/4/30/home-based-csr-101.html</id><link rel="alternate" type="text/html" href="http://callcenterph.squarespace.com/call-center-advice-column/2006/4/30/home-based-csr-101.html"/><author><name>Jam Mayer-Flores</name></author><published>2006-04-30T15:25:23Z</published><updated>2006-04-30T15:25:23Z</updated><content type="html" xml:lang="en-US"><![CDATA[<p>This post has been moved to its&nbsp;<a href="http://callcenterblurbs.com/">new home</a>. &nbsp;You can read the&nbsp;<a href="http://callcenterblurbs.com/2006/04/home-based-csr-101/">blog post here</a>.<br /></p>]]></content></entry><entry><title>THE RECRUITMENT PROCESS</title><category term="The Job Itself"/><id>http://callcenterph.squarespace.com/call-center-advice-column/2006/3/19/the-recruitment-process.html</id><link rel="alternate" type="text/html" href="http://callcenterph.squarespace.com/call-center-advice-column/2006/3/19/the-recruitment-process.html"/><author><name>Jam Mayer-Flores</name></author><published>2006-03-19T14:17:12Z</published><updated>2006-03-19T14:17:12Z</updated><content type="html" xml:lang="en-US"><![CDATA[<p>This post has been moved to its new home. &nbsp;</p>
<p><strong><a href="http://callcenterblurbs.com/2006/03/the-recruitment-process/">Read the full post here.&nbsp;</a></strong></p>]]></content></entry><entry><title>A BRIEF GUIDE FOR A NEWBIE</title><category term="The Job Itself"/><id>http://callcenterph.squarespace.com/call-center-advice-column/2006/2/11/a-brief-guide-for-a-newbie.html</id><link rel="alternate" type="text/html" href="http://callcenterph.squarespace.com/call-center-advice-column/2006/2/11/a-brief-guide-for-a-newbie.html"/><author><name>Jam Mayer-Flores</name></author><published>2006-02-11T07:52:31Z</published><updated>2006-02-11T07:52:31Z</updated><content type="html" xml:lang="en-US"><![CDATA[<p>This post has been moved to its <a href="http://www.callcenterblurbs.com">new home</a>. &nbsp;You can read the <a href="http://callcenterblurbs.com/2006/02/a-brief-guide-for-a-newbie/">full blog post here</a>.&nbsp;</p>]]></content></entry><entry><title>I TRIED TO GET AWAY...</title><category term="The Job Itself"/><id>http://callcenterph.squarespace.com/call-center-advice-column/2005/12/27/i-tried-to-get-away.html</id><link rel="alternate" type="text/html" href="http://callcenterph.squarespace.com/call-center-advice-column/2005/12/27/i-tried-to-get-away.html"/><author><name>Jam Mayer-Flores</name></author><published>2005-12-27T14:44:08Z</published><updated>2005-12-27T14:44:08Z</updated><content type="html" xml:lang="en-US"><![CDATA[<p>This post has been moved to its <a href="http://www.callcenterblurbs.com">new home</a>. &nbsp;You can read the <a href="http://callcenterblurbs.com/2005/12/i-tried-to-get-away/">full blog post here</a>.</p>]]></content></entry><entry><title>IT'S ALL ABOUT YOU TODAY</title><category term="The Columnist's Thoughts"/><id>http://callcenterph.squarespace.com/call-center-advice-column/2005/12/20/its-all-about-you-today.html</id><link rel="alternate" type="text/html" href="http://callcenterph.squarespace.com/call-center-advice-column/2005/12/20/its-all-about-you-today.html"/><author><name>Jam Mayer-Flores</name></author><published>2005-12-20T15:18:30Z</published><updated>2005-12-20T15:18:30Z</updated><content type="html" xml:lang="en-US"><![CDATA[<p>This post has been moved to its <a href="http://www.callcenterblurbs.com">new home</a>. &nbsp;You can read the<a href="http://callcenterblurbs.com/2005/12/its-all-about-you-today/"> full blog post here</a>.&nbsp;</p>]]></content></entry></feed>