Saturday
26Aug2006
HOW TO HANDLE ABUSIVE CUSTOMERS
August 26, 2006 at 06:47PM This post has been moved to its new home. You can read the blog post here.
CALL CENTER ADVICE COLUMN
"You've been listening and talking to other people daily. It's about time someone listened to you."
August 26, 2006 at 06:47PM Sunday
30Apr2006
HOME BASED CSR 101
April 30, 2006 at 11:25PM This post has been moved to its new home. You can read the blog post here.
Sunday
19Mar2006
Saturday
11Feb2006
A BRIEF GUIDE FOR A NEWBIE
February 11, 2006 at 03:52PM This post has been moved to its new home. You can read the full blog post here.
Tuesday
27Dec2005
I TRIED TO GET AWAY...
December 27, 2005 at 10:44PM This post has been moved to its new home. You can read the full blog post here.
